I had to admit conditional defeat in my battle with Saga. I took advice from a loss adjuster I have known for many years who said that an insurance company can and does cancel a policy if payment is not made, even though it is the incorrect sum.
So I decided to agree to pay on a quarterly basis and see in the interim if better quotes can be obtained.
So you have a director of customer service whom you cannot reach.
This is an extraordinary state of affairs even more so as
1) I have been bombarded by Saga with every manner of promotion
2) The company’s image – one may say raison d’etre – is to provide a service to the elderly, who may not understand let alone operate digitally and require a personal touch.