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One of the issues we often address on the Rust is the interference of the Internet and automatic voice response into customer relations. Yesterday I got no Sky signal which I attributed to the adverse weather. In such moments I fiddle with the cables loosely referred to as rebooting which normally achieves proper service. This time the sign appeared saying  “search initialling” and nothing further. I duly called Sky customer relations.  A Scottish automatic voice asked me various questions and all I wanted to do is to speak to a human being. At various points I was advised to use their website. Eventually I got through to an operator who tried to assist. She eventually said I would need a engineer and the first appointment would be next Thursday. When I expressed my annoyance I was offered a M & S gift voucher for £25. I would prefer a television that works.

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About Gerald Ingolby

Formerly a consumer journalist on radio and television, in 2002 Gerald published a thriller novel featuring a campaigning editor who was wrongly accused and jailed for fraud. He now runs a website devoted to consumer news. More Posts