A la Colthard /Malmaison revisited
I do pride myself when there is a new hotel or restaurant that I ensure a follow up. I went to the Malmason f0r breakfast in the week .On arrival the manager had his back turned and was on the phone and noone attended to us. Bad mark. It took some time to supply a menu . Another bad mark. The plates were not promptly cleared .Another bad mark. I was in two minds whether to invite a couple with demanding standards I know for lunch yesterday and decided so to do given that the food was good in a place , Brighton Marina, where it is not .
We arrived at 12-45 and were the only three diners . Again there was some difficulty in producing an a la carte menu, eventually one arrived and a wine list. We ordered :scallops in pea purée, tempura of calamari and a Mediterranean salad. 45 minutes later it had not appeared . On apprehending our actress we were told that they only use fresh produce and it would arrive in 5 minutes. 15 minutes later it had not. I saw 3 waitresses rushing into the kitchen but to no avail? What could have happened ? Eventually a manager appeared and fessed up that they had to produce 2 buffets for conferences but such a delay was unacceptable. The meal was on the house. This was a more than fair resolution, most restaurants would have offered the food free . When it came , mine a New Yorsk strip steak it was delicious but I had to endure the understandable criticism of my guests plus the aggro of dealing with and complaining to senior staff. It was a horrid restaurant experience though not a costly one.
I will give them one more chance but why were two chefs allowed to prepare a buffet which can be done well in advance at the expense of the diners? Is the management in control of the kitchen? What would have happened if there another 15 diners in the restaurant? The Malmaison is trying to establish itself and so far the service leads a lot to be desired. I don’t like tripadvisor as the contributors are anonymous and not professional critics but such an experience related on tripadvsor can kill off a restaurant.