Confronting & complying with the digital age.

A common beef amongst us elder Rusters is the constant reference and delegation by service  providers to mobiles and websites. How many times – when you are hanging on the phone trying to reach a human – do you have to hear the words:

“You might find it easier to use our website …”

Easier for who?

Yesterday I was on a tight schedule but mistakenly thought I had time to renew my Senior Railcard.

By the time I had navigated through apps, passwords verification and established that I was not a robot, I was 30 minutes down and behind the eight ball.

I mistakenly thought that – as I had historically already benefited from a Senior Railcard for 5 years – renewing it would be a speedy formality.  The magical words “As you have a Railcard already, you will find your new one in your wallet …” never materialised.

Recently I also experienced problems over ticketing for the musical Oliver! at the Chichester Festival Theatre.

Time was when I could collect the ticket from the box office. However, these days it is now a downloadable e-ticket sent to my mobile which did not download due to the admitted lack of connectivity in the area around the Theatre.

When I complained to the box office about this I was immediately reminded that I should not harass or be rude to staff.

So there we are.