British Gas saga (part three)
Having stayed in all Saturday afternoon two weeks ago for the British Gas electrician to repair the damage they caused in installing a smart meter he never appeared, nor did I receive any word of apology. I duly complained and my complaint is being processed. I did receive a voice mail message from one Stuart regarding my complaint and a letter requesting me to make a further appointment which I did.
My radio station of choice Classic FM regularly carries an advertisement extolling the virtues of the smart meter. It is seems a classic example of the consumer society in which we live. Millions are spent on an intensive advertising campaign but the actual service is deficient. There was a time when I thought standard of service had risen but the shift to internet shopping and a post Brexit prejudice against foreign employees makes me speculate that standards will slip even lower.
