The subject of Internet frustration is one which regularly fills up our pages. I experienced this big time yesterday with a booking I made through British Airways Holidays to the West Indies.
A helpful assistant informed me I had paid too much for my business class flight as I could have a semi-flexible one saving me £2000.
He cancelled the one booked and reissued the new one, but again I received no confirmatory email other than one for the cancellation.
Feeling the balance might be due, I called them again. On each occasion I listened to every note of their theme song and was directed to the website hanging on for about 30 minutes. I was told the balance was due, paid it, and that I would get a confirmatory email.
This never came.
I asked them to send me the tickets and hotel vouchers.
This they could not do. British Airways once stood for the highest standard of service, now it tails lamentably behind the Gulf airlines and Virgin for transatlantic.