No mobile angst

Given the travails of my colleague with his new phone I was rather fearful of my trip to Vodafone to upgrade my iPhone.

My now old mobile was clearly on its last legs – prone to seizures – and the bottom part of the screen did not activate at all.

I was an unusual customer because of my age, my ignorance of mobile workings and my indifference to cost as all I wanted was a new model which did the basics.

The assistant was covered in tattoos and did a lot peering into his computer screen but we soon got the measure of each other.

At first he was anxious to give me the best deal possible but after a while took me through my contract, identifying those benefits I no longer needed. I was anxious about this but the transfer of data was easily accomplished.

When I told him I objected to new but seemingly unnecessary changes – like the removal of the aperture for a head phone jack – he assured me that this was less likely to damage by water.

He did admit that Apple should provide a free adaptor.

I was most impressed by the service and indeed my gleaming new lilac-coloured multi-functional mobile.

I can hardly wait two years to replace it.