On the attack!

Recently I have adopted a more aggressive approach to inadequate service. In the past I railed to my friends about poor quality service but now I take a tougher approach with the company itself.

It started with my Glyndebourne picnic company. The cold tomato soups were all omitted.

My guest was so starving that I had to go to a kiosk to buy sandwiches.

Not only did I complain I demanded a total refund which was agreed and paid.

Next up was an upmarket furniture company from whom I purchased a copper coloured lamp only to receive by delivery a black one.

My German friend Lotti, an interior designer, said whilst it was okay it was the only black object in the room. I duly took it up with the company. I became irritated by their references to a replacement lamp. I pointed out it was not a replacement but the one I ordered .

There was a ‘faf’ as the collection of the old one and delivery of the correct one were on two different days requiring me to stay in my residence. Again I complained, this time suggesting a £50 gift voucher which again was agreed but not as yet paid.

Next up was a marque watch company. To replace the battery of my watch you have to send it to the company which they call a service.

I sent an email asking for confirmation of the address saying I had the packaging. I got a proforma acknowledgement.

I waited a few more days and sent a further reminder informing them all I need is address confirmation. This eventually came, by when I discovered a local jeweller who could replace the battery at a quarter of the cost.