Yesterday I purchased a single banana at Waitrose which cost E161. In checking my bill after payment I noticed the charge and returned to the till.
The money was refunded but although the total incorrect payment has left my account the refund is yet to arrive.
It raises interesting consumer issues beyond the incorrect pricing. Reliance is being placed on a computer system which is wildly inaccurate; if I had not checked the bill, which I do not customarily do, the mistake would never have been corrected.
It put an extra 10 minutes on my shop.
Normally I go to a traditional greengrocers in the next town. Fruit and veg are weighed and packed for me. No such error can be made.
I did receive an apology with the explanation that their system takes a few days to register a payment.
I’m having an ongoing row with British Airways over a package holiday. They managed to take down my email incorrectly so,after paying the deposit, I heard no more. I asked for some proof of payment and confirmation of hotel and flight.
I received a letter entitled “no show”. I replied facetiously “does this mean I do not intend to show up?”.
Too often though it is a excuse for a sloppy service and does not provide a personal one.
Yet retailers continue to bleat it’s not an even playing field when surely the answer is to train staff better, and provide a proper personal service.