The Saga endeth

Readers may recall my dispute with Saga who increased the renewal premium for my medical insurance by 100% and when I queried this added on another £600. It was also virtually impossible to communicate with them. I received a holding letter that my complaint was still being investigated a week ago.

Yesterday Erin the customer relations executive called. She gave a lengthy explanation which I did not fully understand about how the computer had erred three times. The premium was now far more realistic.

I said to Erin,as we were now on first name terms, that I was so grateful that she picked up the phone, her candour in admitting errors and the offer of a £100 compensation on top of the revised premium.

As it happened, in the morning I was in in communication with a fellow Ruster who like me receives service from a person we like but were confused by a computer generated demand for an invoice which had been paid and the demand even admitted this. If there was a more personal service not only would a lot of unnecessary time be avoided but you would have a happier customer.

As I explained to Erin there is little point bombarding me with Saga promotional offers , just look after the client you already have.