We’ve all been there ….

It’s no secret that “frustrations with modern life” – often coupled with comparisons of how things were (or seemed) so much easier and better in days gone by – is a staple of followers of this esteemed organ.

Today I’m drawing Rusters’ attention to a article that I spotted by Harry Wallop on the annoying lengths of time it takes organisations generally to respond to phone calls, especially when one has been advised or informed to ring a certain customer service number in order to query or resolve something, gain useful information and/or complain about a cock-up perpetrated by the organisation concerned.

Who among us has not said aloud (or thought to themselves) “If I had a penny for every time an organisation has left me hanging on the line, listening to horrendous muzak (punctuated by verbal messages to the effect that one’s call is very important to them, please will one stay on the line and they will respond as soon as the next operator is available) …” ?!?

See her for a link to said piece, as appears today on the website of the – DAILY MAIL