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Consumer Affairs

This is what I don’t get …

Welcome to the future, sorry the modern world, which is neither like the past nor indeed how things should be. Overnight in the wee hours, for the fourth time in the last six or seven weeks, just as I was composing a long and detailed email on a complicated subject, my desktop computer suddenly [...]

August 2, 2018 // 0 Comments

Black cab v Uber

We debate many things on The Rust but so far this is the first time we have considered the above transportation issue. When it comes to travel I am bit of a Luddite. My concerns with travel in the digital age are that my mobile might run out of juice, there is no back up phone number, and the [...]

July 28, 2018 // 0 Comments

On the attack!

Recently I have adopted a more aggressive approach to inadequate service. In the past I railed to my friends about poor quality service but now I take a tougher approach with the company itself. It started with my Glyndebourne picnic company. The cold tomato soups were all omitted. My guest was so [...]

July 19, 2018 // 0 Comments

The travails of modern living

A question I’m often asked is “What do you all day?”. Unlike some of my chums I don’t have a fistful of non-executive directorships. In fact, a significant portion is my day is lost to correcting a poor service . A couple of days ago I went to my pharmacist. It opens at 9.00 am and I [...]

June 16, 2018 // 0 Comments

A Night At The Trough

This is … er … only a true-ish story, this because some significant details have been altered in order to protect the exact location of the venue concerned and indeed my own identity. Yesterday I entertained a party of five at what could be described as one as a chain of high-end restaurants [...]

June 3, 2018 // 0 Comments

Ticket office travails

The Fulham ticket office was for years manned by Sandra whom everybody knew, loved and trusted. Whenever there was a big game and tickets were an issue it was a case of “Get onto Sandra”. She was the type to be chosen as employee of the year as she knew her business and was more than helpful in [...]

May 17, 2018 // 0 Comments

Nice-not nice to walk/easyJet/internet

Given the Promenade des Anglais, it’s ironic that I should believe that Nice is not an agreeable place to walk. The pavements are too narrow, you take your life in your hands on a pedestrian crossing and the scooters are about as accommodating as Stukas. I like to stroll best in the section [...]

March 29, 2018 // 0 Comments

Seeing the sights

Yesterday we visited the BMW WELT and the BMW museum and the Olympic Park which is nearby. BMW stands for Bayerischer Motoren Werken. They started business providing engines for aircraft for the first German Air Force but in 1929 took over another car company in Thuringen and went into car [...]

March 15, 2018 // 0 Comments

Consumer Update

Last Thursday I returned to the dry cleaners for the third time after depositing my laundry. After a lengthy circumnavigation of the rails by the assistant and “Have the laundry contacted me?” my corduroy trousers were found. I am not one for Check a Trade or Tripadvisor. I simply do [...]

February 11, 2018 // 0 Comments

Bob and his bedding

I do not suppose that the laundering of my bedding is of intensive interest to our 2 million readers and our other contributors must be holding back their copy for this post to be published. Nonetheless there is a life story of sorts here. When I moved down here, I engaged various trades and [...]

February 3, 2018 // 0 Comments

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