Consumer Affairs

Before sleep gathers me in its warm embrace I like to ponder on my day. Did I achieve all I wanted? What went wrong and why? What was the high point, what was the low point? Last night I reflected on a bad day … The initial problem I had to confront was that my iPad – my main vehicle of [...]

Yesterday I received a letter – no doubt computer-generated – regarding my renewal of travel insurance. The letter was dated 22 November and the final date for renewal was 22 November so the policy had lapsed. I had even spoke to them on 21st October informing them that the bank for [...]

I had to admit conditional defeat in my battle with Saga. I took advice from a loss adjuster I have known for many years who said that an insurance company can and does cancel a policy if payment is not made, even though it is the incorrect sum. So I decided to agree to pay on a quarterly basis and [...]

Yesterday I had 3 consumer issues ( a word I hate) which are worthy of being shared with the readership. The first is cancelling a payment after a free trial or test period. A few months ago I did a cull of theses payments but this is by no means easy as they are neither direct debits nor standing [...]